Cancellation Policy

Umayyad Desert Castles

Cancellation Policy

Cancellation and refund terms below apply to tours and activities, unless a different policy is displayed on product page.

If you wish to cancel a booking, please do so sending an email to info@touristjordan.com.


Type of Tourism ServiceCancellation TermsTerms
1-Day Group Tours Up to 24 hours before the start time of the trip
Full Order Price minus a 5% handling fee
Overnight Group Tours with fixed accommodation (2-3 days) Up to 48 hours before the start time of the trip
Full Order Price minus a 5% handling fee (excluding upgrades to accommodations, if any) 
Overnight Group Tours with fixed accommodation (2-3 days) Upgrades to Accommodations: Up to 4 weeks before the start time of the trip
Full Order Price minus a 5% handling fee
Overnight group tours consisting of Trips + self-selected Hotel (2-3 days)According to hotel’s cancellation policyFull Order Price minus a 5% handling fee
Packages (4+ days) consisting of Trips + Hotel Up to 4 weeks before the start time of the trip
Full Order Price minus a 5% handling fee (excluding upgrades to accommodations, if any) 
Packages (4+ days) consisting of Trips + Hotel Upgrades to Accommodations: Up to 4 weeks before the start time of the trip
Full Order Price minus a 5% handling fee
Private 1 Day Tours Up to 48 hours before the start time of the trip
Full Order Price minus a 5% handling fee
Private Tours (2+ days)Up to 72 hours before the start time of the trip
Full Order Price minus a 5% handling fee (excluding upgrades to accommodations, if any) 
Private Tours (2+ days)Upgrades to Accommodations: Up to 4 weeks before the start time of the trip
Full Order Price minus a 5% handling fee
Private Package Tours
or Private Tours for Groups,
or Other Special/Custom Organized Tours
Up to 4 weeks before the start time of the trip.Full Order Price minus a 5% handling fee
Airport Transportation or VIP ServicesUp to 48 hours before the start time of the trip
Full Order Price minus a 5% handling fee
Covid testsUp to 48 hours before the start time of the test

Full Order Price minus a 5% handling fee

For full Terms and Conditions, please click here. In case of contradiction, Terms and Conditions always apply